Community Foundation for MetroWest: Development Operations Associate

Development Operations Associate (Full-Time, Exempt)

Community Foundation for MetroWest

3 Eliot Street 

Natick, MA 01760

www.communityfoundationmw.org

The Community Foundation for MetroWest improves the quality of life in over 30 MetroWest cities and
towns—especially for our most vulnerable neighbors. Since 1995 we have been providing financial and
educational resources to local nonprofit organizations, sharing essential data about the region to inform
decisions, and partnering with donors to help guide and align their giving with the areas of greatest need in
the community.
We support three key constituents: nonprofit organizations, individual donors, and businesses—in a variety
of ways targeted to their specific needs. All of this enables the Foundation to be the go-to resource, and the
hub for philanthropy and giving in our region. For more information, please visitwww.communityfoundationmw.org. 

The Foundation is seeking a skilled professional to join its Development Team.

Position Summary

Title: Development Operations Associate

Experience: 2+ years in a development, operations or administrative role

Location: Natick, MA

Job Status: Full-time, Hybrid

Reports to: Vice President of Advancement & Philanthropic Services

The Foundation is seeking a skilled professional for the role of Development Operations Associate.

Reporting to the VP of Advancement, the Development Operations Associate will play an integral role in
supporting the growth and mission of the organization by providing essential operations and advancement
support. This role is responsible for the overall health and maintenance of Raiser's Edge including both
reactive tasks such as gift entry and receipting and proactive tasks including the identification and execution
of donor stewardship strategies. Working in partnership with the Development team and members of staff
responsible for fundraising, the Development Operations Associate enjoys working both independently and
as part of a team.

Key Responsibilities

Database and Gift Processing (40%)

• Manage and maintain integrity of constituent data in Raiser’s Edge.
• Enter all gifts in Raiser's Edge and manage timely gift receipting and acknowledgement processes.
• Generate reports from Raiser's Edge to support development initiatives, donor engagement
  strategies, and analysis of fundraising.
• Manage mailings for various campaigns and events as identified.
• Manage system improvements to support development initiatives in Raiser’s Edge.

Advancement Support (30%)

• Support execution of integrated multi-channel fundraising campaigns, including Annual Fund, Action Projects, Corporate Partners, Donor Advised Funds, etc.
• Support campaign tracking before, during and after implementation and execution using existing
  tools and systems.
• Manage annual day of service, including organizing nonprofit projects and communicating with all parties to ensure a positive experience for donors

Donor Relations Support (30%) 

• Work with Development team to identify and execute donor stewardship strategies and systems to strengthen donor relationships and support fundraising goals.
• Develop and implement strategies to review the database and other resources for potential major donors, corporate sponsors, and other funding opportunities.
• Prepare materials and reports for external donor meetings, presentations, and events.
• Create detailed profiles and reports on prospective donors and supporters based on Raiser’s Edge data and other sources.
• Attend regularly scheduled development meetings to capture data on all donors to input into Raiser's Edge.
• Handle donor inquiries and provide exemplary customer service virtually, in the office/at events, and over the phone.

Knowledge and Skills

• Database experience with Raiser’s Edge or similar CRM system strongly preferred
• Excellent technology skills
• Strong communication and interpersonal skills
• Experience working and communicating with a wide range of people
• Strong organizational skills with attention to detail.
• Ability to work collaboratively in a team environment.
• Requires local travel and must have the ability to participate in early morning or evening meetings and events, as identified

Other Requirements

• Adhere to ethical and confidentiality guidelines and safeguard the confidentiality of donor information at all times
• Consistent work schedule; ability to work 40 hours per week
• Excellent work ethic and passion for working in a team-focused environment
• Self-motivated, detail oriented
• Professional demeanor, team player, positive attitude
• Ideal candidate will live in or have strong ties to the MetroWest community

Salary and Benefits:

Salary is $55,000 plus benefits.

We believe in taking care of our employees, and our benefits package is just one way we demonstrate our commitment to your well-being and professional growth. Our competitive benefits include:

• Health, dental, and vision insurance
• Retirement savings plans with employer contributions after one year
• Generous paid time off and holidays

Additional Details: 

This position is full time, with a hybrid work schedule based in Natick, MA. Our staff currently come into the office three days per week on Mondays, Wednesdays and Thursdays. 

Candidates that live within or have strong ties to the MetroWest communities are preferred. Please visit https://www.communityfoundationmw.org/about/ to learn more about the 30+ communities we serve.

NRG Consulting Group is supporting this search. Please reach out to [email protected] with any questions.

Community Foundation for MetroWest is an equal opportunity employer and encourages applications from individuals regardless of race, color, ethnic origin, religion, sex, age, pregnancy, ability, gender identity, genetic information, ability and/or sexual orientation. All employment is decided based on qualifications, merit, and business need.  CFMW aims to create a thriving, inclusive workplace through their commitment to fairness and equity across the organization.

We are looking for a team member who will enrich our culture by celebrating and embracing diversity in all its dimensions. If you’re excited about this role, we encourage you to apply even if you don’t meet all the qualifications.  We look forward to hearing from you!